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Suggested Books

  • Curing Health Care: New Strategies for Quality Improvement by Donald M. Berwick, A. Blanton Godfrey, Jane Roessner. Josey-Bass, October 2002 (ISBN: 0787964522).
  • Analysis and Evaluation of Health Care Systems: An Integrated Approach to Managerial Decision Making by Thomas T.H. Wan. Health Professions Press, January 1995 (ISBN: 1878812238).
  • Practical Management Science: Spreadsheet Modeling and Applications by Wayne L. Winston and S. Christian Albright, Brooks/Cole Publishing, December 2002 (ISBN: 053442435X).
  • Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions by Michael L. George. McGraw-Hill, 2003. (ISBN:0071418210)
  • Advanced Systems Thinking, Engineering, and Management by Derek K. Hitchins. Artech House, 2003. (ISBN: 1580536190).

Good Articles

  • Porter ME, Teisberg EO. Redefining competition in health care. Harv Bus Rev. 2004 Jun;82(6):64-76, 136.
  • McGlynn EA, Asch SM, Adams J, Keesey J, Hicks J, DeCristofaro A, Kerr EA. The quality of health care delivered to adults in the United States. N Engl J Med. 2003 Jun 26;348(26):2635-45.
  • Gustafson DH, Sainfort F, Eichler M, Adams L, Bisognano M, Steudel H. Developing and testing a model to predict outcomes of organizational change. Health Serv Res. 2003 Apr;38(2):751-76.
  • Zimmerman DR. Improving nursing home quality of care through outcomes data: the MDS quality indicators. Int J Geriatr Psychiatry. 2003 Mar;18(3):250-7.
  • Murray M, Berwick DM. Advanced access: reducing waiting and delays in primary care. JAMA. 2003 Feb 26;289(8):1035-40.
  • Baker L, Wagner TH, Singer S, Bundorf MK. Use of the Internet and e-mail for health care information: results from a national survey. JAMA. 2003 May 14;289(18):2400-2406.
  • Reinhardt UE. Does the aging of the population really drive the demand for health care? Health Affairs (Millwood). 2003 Nov-Dec;22(6):27-39.
  • Evans RG, Stoddart GL. Producing health, consuming health care. Soc Sci Med. 1990;31(12):1347-63.
  • Elson RB, Faughnan JG, Connelly DP. An industrial process view of information delivery to support clinical decision making: implications for systems design and process measures. J Am Med Inform Assoc. 1997 Jul-Aug;4(4):266-78.
  • Wilson IB, Cleary PD. Linking clinical variables with health-related quality of life. A conceptual model of patient outcomes. JAMA. 1995 Jan 4;273(1):59-65.
  • Murray ME, Brennan PF, Moore SM. A model for economic analysis. Nurs Econ. 2003 Nov-Dec;21(6):280-7, 259.
  • Fryback DG, Thornbury JR. The efficacy of diagnostic imaging. Med Decis Making. 1991 Apr-Jun;11(2):88-94.
  • Batalden P, Blaine M. What will it take to lead the continual improvement and innovation of health care in the twenty-first century? Qual Manag Health Care. 2002 Fall;11(1):45-54.
  • Donabedian, A. The quality of care. How can it be assessed? JAMA 1988 1743-8.